News

Published In Rail Express Australia On-station and on-train passenger information systems (PIS), or PIDS sit at the intersection of customer experience and operations. Yet across fleets and networks in Australia, obsolescence is often treated as an inevitability, with the only option provided by original manufactures being a full system replacement. Increasingly, this response is being […]

In 2024–2025, 1.7 billion passenger rail journeys were made across the UK. Yet across those journeys, the quality of onboard information and therefore the overall passenger experience will have varied significantly. Some passengers experience inactive Passenger Information Systems (PIS) throughout their journey. Others rely on static displays limited to fixed route information, often outdated during […]

How many systems does it take to tell a passenger their train is late? For too many operators, the honest answer is: more than it should be. On-train displays. Station boards. PA announcements. Apps. Each one a different platform, a different team, a different update. And in the gap between them, inconsistency lives – the […]

The modern railway relies on data to run smoothly, but too often it reaches the drivers cab last. While operators have unprecedented network visibility, drivers still rely on static information for real-time speed management, especially around TSRs and ESRs. As railways generate increasing volumes of operational data, the challenge is ensuring that this intelligence reaches […]

On today’s railway, information is as critical as infrastructure. Track, signalling, rolling stock – all are essential, but for passengers, the experience of rail travel is increasingly defined by something less tangible: the quality, accuracy, and timeliness of information. When things run smoothly, passenger information systems (PIS) can go unnoticed. But during disruption – delays, […]

Australia’s railways are built to last, and at KeTech we focus on ensuring the systems that support how the railway operates – and how it is used – can do the same. Our experience in retrofitting and system integration shows that long-term value is not created through repeated full-system replacement, but by managing obsolescence and […]